Beware of Apple ID is Locked Scam

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Several people have reported receiving an email from Apple stating that their Apple ID is locked. All indications are this is not only a scam aimed at getting your Apple ID and password, but if you look closely, you see that it is also very poorly done.

Here is the email being circulated.

Apple ID Locked Scam Screenshot

At first glance, this looks pretty official and you might not see any reason not to follow the instructions, but a closer look reveals multiple items that tells you this is fake.

If you are not familiar with receiving notices from Apple you would not realize that they don’t use a black Apple logo in the center of the page. The current layout uses a gray Apple in the upper right hand corner, like this.

Official Apple Support

Also notice that the fake notice is signed “Apple Support Team” instead of the official signature “Apple Support.

Those differences in and of themselves would probably not give anything away but if you examine how poorly the fake notice is written, you might start to get suspicious.

Take a look at the first line of the fake notice which says, “Your Apple ID was sign in to iCloud With Other Devices site at:” Aside from the strange use of capital letters, the phrase was sign in is an indication that the author does not use English as the first language.

A similar error is in the next sentence where it says, “Support team detect unauthorised person accessed. You would expect the sentence to begin with something like, “The” Support team or “Our” Support team. At the very least, they should spell authorized properly.

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The notice says, “If you do not update you account within 24 hours it will be temporarily limited. Does anyone know what that even means?

Finally, the signature on the message is all-wrong. An official Apple notification ends with a simple, Sincerely. We have never seen anyone use the phrase, “Thank you for your comprehension.”

Finally, if you looked at the address that the email came from, you would see that it looked like this.

not-reply@noticesuportalertapplecustomerscare.fly.mail.net

There are several red flags in this email address that you should notice.

First and perhaps most obvious, there is notice n the address that references apple.com

We know that a company like Apple has more email addresses than you could possible remember, but they all have one thing in common, they all end in apple.com. Here is the address from the official Apple notice shown above.

AppleSupport@InsideApple.apple.com

Next, notice that the word “support” is missing a “p” in the address. But perhaps the biggest tip-off is the word “scare”, right in the address.

Even noticing a few of these issues should be a warning that something is not right.

But what if you miss all of that and click on the “UNLOCK NOW” button? You are taken to a site that looks like this.

Fake Apple ID Page

Whomever set this up took a great deal of time to copy the actual Apple ID Log-In page. Here is the official Apple page.

Real AppleID Page

At first glance, these are identical, until you look at the URL. In Safari, where URLs get sshortened by default, the address bar shows Apple Inc. If you select the URL to see the entire address it looks like this.

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https://appleid.apple.com/#!&page=signin

The fake page shows this address.

Costomers-stesid.idmacunlocked.ga.

If you click on the address to see the full URL it shows this.

https://costomers-storesid.idmacunlocked.ga/Login.php?sslchannel=true&sessionid=B0LPbAlEdlObEjUGRxG6khTNjxoR93yL4jBgUXU7jIjX1eETMk06CTUWqiOAmmmrGXHAVBIek1cmfQf1

This is obviously not an official Apple page.

By now, we hope you would have seen enough to know this is a scam, designed to get your Apple ID and password. But even if you missed all of these signs, consider one more point.

The original email said you Apple ID had been locked. The email took you to a site that was asking you to enter your Apple ID and current password. If you account was truly locked, your current password would no longer work. Of course, by the time you might have realized that, it would be too late and the scammers would already have you information.

So, what to do?

As a general rule, you should be suspicious of any email like this. Look for signs of improper English, unusual email addresses and URLs that don’t specifically reference apple.com.

And should you get an email that claims your account is locked, we suggest before you do anything, try logging in to your account. If your current ID and password still works, the email is obviously wrong.

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12 Comments

  • Gary says:

    I have received such emails and followed instructions to the point they asked for bank details where I stopped and looked further into it.

    The first page I was directed to asked for my email and password which I gave the second page was the page asking for the bank detail which I didn’t give

    Will my account still be secure

  • Carol says:

    This just happened to me. I am so scared that they may have my info. I thankfully put the wrong thing for the credit card info and it was kicked back. Do you think they still go my info??

    • Carol:

      Thanks for writing. If you have not already done so, we suggest you immediately change the password on you Apple ID account.

      It’s hard to say if they already logged in so keep a close eye on your App Store purchased and other credit card transactions.

      Regards,

      Apple Tech Talker

  • Jules says:

    So I am guessing that the scammers thoroughly read your article and have “upgraded”their scam email. It has the small gray apple in the right corner, and the signature now says Support Team.

    I was skeptical of the email I just received and so Googled answers and your article was on that list. There is still some subtle spelling/grammar errors,which I won’t divulge because the scammers are reading your article.Fortunately I haven’t clicked on any links but when I highlighted their email address it was obviously not from Apple.

    Thanks for your information. Just wanted you to know the “bad guys” are reading it as well.

    • Carrine Sibanda says:

      I was thinking the same thing. I, too, have received the “updated” email with the corrections. Thieves work hard to get our information and money. Be careful.

  • Ignatius Turchi says:

    When they wanted my SS # I became suspicious. Also none of the links in the site worked.

  • Sophie says:

    I wanted to log in with my apple ID on my phone. Sadly I forgot my password and got locked after three times typing the password in wrong (i got the notification on my iPhone saying that my ID got locked).
    Weirdly only few minutes later I got that mail. And fell for it.
    They asked for my contact details, passport and credit card information. And i gave it to them. Stupid, I know, but getting the mail after I got the notification on my phone made it so real for me and I didnt really think about it.
    Anyone else who fell for it?

    I ofc blocked already my CC (no substractopms yet, luckily) but Im worried about my passport. I‘m a student, broke AF at the moment and I simply dont have the money to renew my passport right now.
    I reported the case to police but I cant stop worrying about my passport information. I also go on vacation in a week and need my passport.
    I really dont know what to do.

  • Linda townes says:

    Received notice that Apple ID locked. Did not want to give info. What do I do?

    • Linda:

      Thanks for writing. Like so many other people that have received this message, we suspect your account is just fine. The easiest way to confirm that is to go to the iTunes Store, iCloud account, or any other Apple site that uses your particular Apple ID and try to sign in. If you ID and password correctly provides you access to the account then you have confirmed it is not locked and you can ignore the message.

      In the unlikely event you find your account is locked, you can contact Apple through the official Apple website and ask for assistance.

      Hope that helps.

      Apple Tech Talker

  • Micayla Murphy says:

    Hey I received this email. I should have known it was scam when they asked for my social security number. But when I went to credit card part and it said my card is denied. Does it mean they didn’t get it because my card is not of my Apple ID? Do they have it? Please reply because I’m worried that they have it. I’m going to cancel my card to be sure. I changed my password to my Apple ID.

  • Daniel says:

    You have just told the scammers what they need to fix in order to make their phishing more convincing… I’ve received such a scam email and I can see that they already fixed many of the things mentioned here (though I could still detect it was a scam)

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