How to Clear Stuck Message Icon Counts

Dear Apple Tech Talk

I am a loyal Apple user and have a MacBook Pro, an iPad and an iPhone.  I love the iMessage app because I can see and respond to my messages from any of my devices.  Recently I noticed that although I have deleted all of the iMessages from my iPhone, and removed all of the conversations from my MacBook Pro, my Messages icon on my computer still shows one unread message.  I have deleted the icon from my Dock, and restarted the Finder but nothing seems to work.  Is there any way to clear the stuck message icon?


Thanks for your note.  Although all Apple products work great together, sometimes things can get out of sync.  In your case, the Messages app in Mac OS thinks you have an unread message even though you don’t.  Fortunately, this is an easy problem to fix.

messagesbadge

First, make sure that you completely close out of the Messages app.  That means that you have not just closed the active window but the app is completely closed.  You will know it is closed if the black dot under the icon is not showing. We actually suggest that you close all apps before you go to the next step.

Next, open a Finder Window and go to Applications > Utilities and open the Terminal application.

Once in terminal enter the following command:

killall Dock

Press the Enter key.

You will see the Dock disappear for a few seconds and then pop back up to its original location.

The message count should now be gone.

Also see:  Nextcloud and TrueNAS Deliver Productivity and Privacy

This problem is not limited to the Messages app.  We have also seen this happen to the icons for Mail and Calendar.  You can use the same process to correct them all.

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26 Comments

  • Pepsitoo says:

    This doesn’t work for Ipads. If you read the original message it specified ipads and iphone.

    Can you please answer the question?

    • Thanks for your note. We went back and read the original question and it clearly says, “my Messages icon on my computer still shows one unread message.” so I think we did answer the original question. But we’re still happy to answer yours.

      You are correct that this fix doesn’t work for the iPad because there is no way to rest the Dock in iOS. Several people have reported that going into Settings and turning off iMessage and then doing a reset of your iPhone or iPad will sometimes resolve the issue. If that doesn’t work, we suggest doing a full backup of your device using iTunes and then do a full reset of your iPhone or iPad. This will reinstall the software to the latest version and then reload your data, and should make the “stuck” message count go away.

      Hope that helps. Let us know if that fixes your problem.

  • flyboy_2 says:

    It’s case sensitive, so “KILLALL DOCK” will NOT work!

    You must use “killall Dock” instead.

  • P. Kissel says:

    Thanks for taking the time. Worked for me too!

  • Tony Lyna says:

    Worked for me thanks.

  • SN says:

    Yes, this does work. I did not realize that it was a case-sensitive command so it was not working at first. Then I used the case-sensitive spelling and it worked perfectly.

  • Don says:

    Did not work for me. Tried it all including the shutdown. Also tried removing the email account and reinstalling. All my other devices show 0 unread. On my imac I still have that 1 indicator and no unread message. Any help is appreciated.

  • Dan says:

    One way to quickly find the unread message is to go to the doc and right click on the messages icon. If you’ve got an unread message, it will say “show unread” or something similar. Select that and you’ll jump to the unread message, which will then mark it as “read’ (or allow you to delete it.)

    By the way, every time this has happened to me, the offending message has been one from Apple tech support (an automated message following a tech support session.)

    • Jill says:

      Thank you Dan! Your suggestion worked for me. I’d tried all the others to no avail – thanks again!!

    • lc says:

      Thank you for posting how to see the unread message – I had no idea I could do that. Total lifesaver, that pesky notification was from a spam text from an unknown number. Thanks so much!

  • John says:

    This did not work at

  • TM says:

    None of these suggestions worked for me. The only thing I can do is scroll and click on each “unread” message even though I’ve already read them on my iPhone or iPad. It seems more like a sync issue in my case but I am logged into same iCloud account as my other devices – just for some reason, Mac keeps showing them as unread unless/until I “read” them on my Mac. So annoying.

  • Adam Hudson says:

    Thank you!! – KILLALL DOCK worked for me, just now.

    Appreciate your help very much!
    This was driving me crazy!

    It’s always the computer, never the phone.

    Thank you again for your help!

  • Klaus says:

    It worked for “Messages” and “Mail” but not for a number 1 on the “Photos” icon.

  • SH97 says:

    The Killall Dock or the KILLALL DOCK did not work, any other suggestions?

    My phone doesnt have any unread messages.
    I did a forced shut down. I have a 2020 MacBook Air, is this a problem for anyone else?

  • stacey says:

    yes! case sensitive!! thank you

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