Evernote Confirms Data Loss for Some Mac Users

Some users of the note taking app Evernote are receiving emails alerting them that a bug in the Mac application has caused the loss of some data.

What is Evernote

evernote-logoEvernote is a cross-platform, freemium app designed for note taking, organizing, and archiving. … The app allows users to create a “note” which can be a piece of formatted text, a full webpage or webpage excerpt, a photograph, a voice memo, or a handwritten “ink” note. Notes can also have file attachments.

The Evernote Email

Here is the email being sent out to Evernote users.

We have identified a bug in some versions of Evernote for Mac that can cause images and other attachments to be deleted from a note under specific conditions. We believe you are one of a small number of people impacted by this bug.

Please update Evernote on your Mac to the latest version as soon as possible:

  • From the menu, go to Help > Check For Updates…
  • If you do not see this menu option, update through the Mac App Store or from our website

The bug can occur in the version of Evernote for Mac released in September, and less frequently in versions released since June. In these versions, certain sequences of events, such as skimming quickly through a large number of notes, can cause an image or other attachments to be deleted from a note without warning. Text in notes is not affected.

Once we identified the problem, we worked quickly to implement a solution and attempted to restore all lost data. Unfortunately, some of your attachments couldn’t be automatically restored. However, you may be able to recover your attachments using Evernote’s note history feature available through Evernote Premium.

We are giving your account one free year of Evernote Premium to make amends and give you access to priority customer support via chat or email. If you already have Premium, the gift code can be used to extend your subscription for one additional year, or banked as Points to use for later.
If you run into any difficulties redeeming your code, follow ….

We understand how important your notes and attachments are, and we apologize. Again, please update your app as soon as possible to prevent any further loss of data.

The Evernote Team

The Bottom Line

While the issue seems to be limited to a specific time frame, it does impact the Evernote for Mac applications downloaded from both the Mac app store and the Evernote web site. We suggest you update your Evernote for Mac application to the current version (version 6.9.1) which fixes the problem.

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