Important notice for certain AC wall plug adapters and Apple World Travel Adapter Kits

Apple today announced a voluntary recall of AC wall plug adapters designed for use primarily in Hong Kong, Singapore and the United Kingdom. In very rare cases, affected Apple three-prong wall plug adapters may break and create a risk of electrical shock if touched. These wall plug adapters shipped with Mac and certain iOS devices between 2003 and 2010 and were also included in the Apple World Travel Adapter Kit. Apple is aware of six incidents worldwide.

The recall does not affect any Apple USB power adapters.

Because customer safety is a top priority, Apple is asking customers to stop using affected plug adapters.

An affected three-prong plug adapter is white, with no letters on the inside slot where it attaches to the main Apple power adapter. See website for more details and images to identify an affected adapter.

Identifying your wall plug adapter

Compare your adapter to the images below. Affected three-prong wall plug adapters are white, with no letters in the inside slot where it attaches to an Apple power adapter.

New adapters are white with gray on the inside portion that attaches to the power adapter.

Exchange Process

To initiate the exchange process, choose one of the following options below. Apple will need to verify your Mac, iPad, iPhone or iPod serial number as part of the exchange process so please find your serial number in advance. Finding your device serial number is easy.

Find an Authorized Apple Service Provider.
Make an appointment at an Apple Retail Store.
Contact Apple Support.

Customers who purchased an Apple World Travel Adapter Kit should use one of the options above to exchange their affected three-prong wall plug adapter.

Additional Information

Customers should visit apple.com/support/three-prong-ac-wall-plug-adapter for more details.

This program does not affect your statutory or warranty rights.

AC wall plug adapters designed for use in Continental Europe, Australia, New Zealand, Korea, Argentina and Brazil may be part of the Apple AC Wall Plug Adapter Recall Program.

Learn more about using Apple power adapters, cables, and duckheads with Apple products.

Apple revolutionized personal technology with the introduction of the Macintosh in 1984. Today, Apple leads the world in innovation with iPhone, iPad, Mac, Apple Watch and Apple TV. Apple’s four software platforms — iOS, macOS, watchOS and tvOS — provide seamless experiences across all Apple devices and empower people with breakthrough services including the App Store, Apple Music, Apple Pay and iCloud. Apple’s more than 100,000 employees are dedicated to making the best products on earth, and to leaving the world better than we found it.

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