AUKEY 10000mAh Universal Power Bank

Portable battery power banks have become a must-have accessory for most road-warriors, but with their increase in power has come an equal increase in size, until now.  If you are looking for a serious power bank that is still amazingly portable, consider the AUKEY 10000mAh Universal Power Bank.

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AUKEY 10000mAh Universal Power Bank – Unboxing

We have looked at several power banks in the past including the Belkin Power Rockstar 10000 (read our review here), and the Blitzwolf 15600 mAh Quick Charge 3.0 Dual USB Power Bank (read our review here).  One of the things both of those units had in common was their overall size.  At 3.9” and 6.6” long respectively, either of those choices takes up a significant amount of room in your travel bag.  So we were surprised at the size of the AUKEY 10000mAh Universal Power Bank when it arrived.

In the box is the AUKEY 10000mAh Universal Power Bank (Model # PB-Y22), a USB-A to USB-C Charging Cable, a mesh bag to carry the power bank, a User Manual and the AUKEY Warranty Card.

The AUKEY 10000mAh Universal Power Bank measures only 4.21” (107mm) x 2.72” (69mm) x 0.94” (24mm) and weighs just 8.29 oz (235g).  When you consider that both the Belkin Power Rockstar and AUKEY 10000mAh Universal Power Bank have the same 10000mAh capacity, the difference in size is striking as you can see in the side-by-side comparison photo below.

The AUKEY 10000mAh Universal Power Bank has a 10000mAh / 37Wh Lithium polymer battery and supports USB-C Power Delivery (“PD”) 2.0 input and output as well as USB Quick Charge 3.0 output with total power output of 18W.

AUKEY 10000mAh Universal Power Bank – Test Results

One of the things that impressed us the most about this power bank is its versatility due to the variety of ports it provides.

Up to now, all of the power banks we have used had a single Micro USB port to charge the power bank and one or two USB-A ports for output, to charge devices.  The AUKEY 10000mAh Universal Power Bank takes a very different approach.

On the top of the AUKEY 10000mAh Universal Power Bank is a USB-A port with provides output using any standard USB-A cable.  Next to that is a USB-C port that can be used to charge the AUKEY 10000mAh Universal Power Bank or provide power to another connected device.  Next to that is a standard Lightning connector which is an input to charge the unit.  Not visible in the photo is a Micro-USB port on the left side of the unit which is another input for charging the power bank, as well as a power button on the right side, which illuminates the 4 LED indicator which can be seen above the USB-C port above.

Between the Lightning cable most of us already carry when we travel, and the includes USB-A to USB-C cable that comes with the PB-Y22, there is little more you would need to pack to cover most of your portable power needs. But the additional Micro-USB port on the side almost guarantees you will find a cable to charge the power bank when needed.

In addition to all of the ports, the PD 2.0 and the Quick Charge 3.0 support, the AUKEY 10000mAh Universal Power Bank also supports Low-Current Charging Mode which is designed to charge low-current devices (below 60mA), like fitness trackers and wireless headphone.

While a single press of the power button turns the PB-Y22 on, a quick double press enters or exits Low-Current mode and is indicated by the LEDs changing from solid to a sequential flashing pattern.

There really isn’t much we can do to test this or any power bank other than to say it charged when connected to a variety of power sources, including a standard iPhone charging brick and using a variety of cables including a Lightning cable, a Micro-USB cable and the included USB-A to USB-C cable.

We also had no issues charging our iPhone XS using one of our Paracable Lightning cables (read or review here).

Overall, the AUKEY 10000mAh Universal Power Bank did everything we needed it to do and did it well.

The includes mesh bag was a nice added touch for protecting the power bank during transport.

AUKEY 10000mAh Universal Power Bank – Customer Support

Most of the products offered by AUKEY come with a 24-month warranty against manufacturer’s defects.  We rarely get an opportunity to test how well a company handles warranty issues since we do our testing and reviews when the items are brand new.  This time was the exception.

When we received our PB-Y22 power bank it showed one flashing LED which means the internal battery was nearly fully discharged so as recommended in the AUKEY User Guide, the first think we did was charge the unit.  It took a little under four-hours to get a full charge (four solid LEDS).

To our surprise, ever though the unit appeared fully charged, we were unable to get it to charge anything.  We tried multiple cable and used multiple ports on the PB-Y22 but nothing worked.

With no apparent means to fix the issue we sent an email to the AUKEY support team and described the issue we were having.  Within 24 hours, we received a reply asking us for some additional information and providing some trouble shooting tips.  We followed through on all of that but still could not get the power bank to work.

With no further hassle, the support person we were dealing with indicated that the unit was obviously defective and they would immediately send out a replacement at no charge.

The replacement unit arrived a few days later and this one worked as expected.

We tend not to identify ourselves as a product review site when we reach out to company support teams.  We don’t want any special treatment and we feel pretty confident that we got the same level of customer service that anyone would get from AUKEY and it was top notch.  They made it extremely easy to do business with and clearly understand that a quick, painless resolution of a customer issue is worth as much for customer loyalty as the product itself.  Based on our experience with AUKEY customer support, we are even more impressed with the company overall.

The Bottom Line

Portable power banks are becoming a must-have accessory for almost everyone and with all of the gadgets we need to charge on-the-go, having plenty of standby power is important.  The AUKEY 10000mAh Universal Power Bank packs plenty of power into an easy-to-carry format that makes it easy to slip into your pocket or purse.  The multiple charging ports provides just about every option needed to charge most of today’s gadgets.

The AUKEY 10000mAh Universal Power Bank is priced a just $32.99 and is available from the AUKEY web site.

We would like to thank the folks at AUKEY for providing the AUKEY 10000mAh Universal Power Bank for our testing and review.

How do you recharge while on the go and what’s your favorite portable power source?  Why not join the conversation and add a comment below.

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