If you have been following our reviews on Wi-Fi routers (read them here), you know that one constant has been our inability to get our Brother HL-2270DW Laser Printer to join the network after we changed to the new router. Initially we thought the problem was with the router but after having it happen multiple times we conceded that the problem must lie with the printer.
Brother HL-2270DW Wireless Issue
After doing some additional troubleshooting and research, we determined that this issue applies, not only to the Brother HL-2270DW but to all of the similar style Brother Laser Printers in this series.
These printers do not have any kind of built-in control panel or display so there is no way for the user to interact with the settings. Even the initial set-up requires the use of a web based administration panel and that “hard codes” the assigned IP address to the printer’s network interface card (“NIC”). As a result, when we changed the router, the printer’s NIC was not able to accept the new IP address assigned to it.
You may recall that we initially used an Airport Extreme Base Station (read our review here) as our router, which by default, set an IP range of 10.0.1.xxx. Moving from an Airport n router to an Airport ac router was an easy switch because they both use the same IP range, so the printer was able to get its previously assigned address. All of the other routers set an IP range of 192.168.1.xxx which the printer could never connect to. That also explains why the printer immediately started to work again when we returned our Airport Extreme router to the network.
It wouldn’t be fair to say that there is something wrong with the printer. Although now a discontinued model, we have owned this printer for several years and it has been a workhorse, pumping out thousands of pages without so much as a paper jam. Updated models with a similar design are available for only a little more than $100.00 and we wouldn’t think twice about getting another one if and when this one finally reaches the end of its useful life.
We also acknowledge that it’s possible (and may people do), change the DHCP settings on their Airport routers to the more common 192.168.1.xxx range when they set up their networks and we suspect, had we done that initially, we might not have run into this issue at all. That said, regardless of the IP range of your router, you’ll need to know how to configure your printer on your network.
Brother HL-2270DW Set-Up Instructions
Although the Brother HL-2270DW documentation and web site lists multiple ways to configure the printer for wireless access, and even provides a software “wizard”, we found the only successful way to get the printer on line was to use their web based administration page, and even that requires multiple steps.
You can certainly find these instructions on the Brother web site but we found that they bounce you around to multiple pages and it gets hard to follow. So we decided to pull everything together in this one set of instructions, in the order you need them, to save you some of the pain we experienced.
As you will see below, in order to complete this process, you will need to connect the printer to your router via an Ethernet cable. In our case, the printer and router were in completely different areas which required us to physically bring the printer to the router. If you do not have an active Ethernet connection at the printer’s location, you will need to do the same.
Before you begin the actual process, gather these settings for your wireless network:
|SSID or Network Name||The name of your Wireless Network or Access Point|
|Authentication Method||Open System, Shared Key, WPA/WPA2-PSK*|
|Encryption Mode||None, WEP, TKIP, AES|
|Network Security Key (Password)||Encryption Key, WEP Key, Passphrase|
If your printer was previously installed, we recommend uninstalling the printer from your Mac by doing the following.
- Select “Print & Scan” in the Hardware section of System Preferences. A list of printers with drivers installed on your computer appears on the left side of the Print & Scan window.
- Click the printer you want to remove from the computer to highlight it.
- Click the “-” button below the list of printers to remove the printer information from the list.
With the printer removed, you are now ready to configure your Brother printer.
STEP ONE – Reset the network card to factory default
All network settings, such as password and IP address, will be restored to the factory default settings.
- Power the machine off.
- Press down the GO button and power the machine on.
- Keep pressing GO until the Toner, Drum, and Error LEDs are on. The Ready LED will be off.
- Release GO. All LEDs will be off.
- Press GO six times. Your machine’s network card will be reset.
STEP TWO – Assign an IP address to the printer
- Make a Temporarily connection with an Ethernet cable
- On the back of the Brother machine, remove the protective cap from the Ethernet port.
- Connect an Ethernet cable from your router to the Ethernet port on the back of your Brother machine.
- Wait about a minute and then print the Network Configuration report to verify that your Brother machine has acquired an IP address. To print the Network Configuration report, press the GO button three times within two seconds. The Printer Settings report will now print which includes the Network Configuration.
STEP THREE – Configure the wireless card in the printer
- Open a web browser on your computer.
- Type the IP Address of the Brother machine Printer Settings report into the web browser address line and press ENTER. The Brother Web Management screen will appear.
- Click the Network Configuration on the top menu.
- Type the User name and Password and then click OK.
User name: admin
- Click Configure Wireless.
- Choose Infrastructure for Communication Mode.
- Click the Browse button next to Wireless Network Name (SSID).
- Choose your network name from the Name (SSID) list and then click OK.
- Choose your Authentication Method.
- Choose your Encryption Method.
- Enter the Network Key or Passphrase and then click Submit at the bottom.
- Disconnect the Ethernet cable from the Brother machine.
- Wait about a minute and then print the Network Configuration report to verify that your Brother machine has acquired a valid IP address from your router.
An invalid IP address would be all zeroes, an APIPA address (169.254.x.x) on an Infrastructure network, or an address within an incorrect range for your network.
- Is the IP Address listed on the report valid for your network?
- Yes: Your machine is successfully connected to your network. You may now install the printer driver.
- No: Here are some things to check
- Verify the wireless security settings for your network. They may have been entered incorrectly.
- Make sure that your router is not configured to use WPA2-PSK with TKIP. Your Brother machine does not support this combination of Authentication and Encryption. However, it does support WPA2-PSK with AES.
- Verify that DHCP is enabled on your router so that it will automatically assign an IP address to your Brother machine.
- If you’re using MAC Address filtering, make sure that it’s configured to allow your Brother machine to communicate.
- Verify the wireless security settings on the router’s configuration menu match what you’ve been using. The information printed on the outside of the router may not be correct.
- Sometimes you can cycle the power to your router to reestablish communication. Turn off the power to your router for about 15 seconds and then turn it back on. Once the router powers back on, wait about a minute and then print the Network Configuration report.
- Otherwise, go back to STEP ONE to rest the network card and try again.
The Bottom Line
The Brother HL-2270DW wireless printer, as well as several other similar printers from Brother requires an extra level of work to get it connected to your network and while it may seem complicated, you will find that after doing it once or twice, it really isn’t very hard at all.
Since this process requires the printer be connected to the router via an Ethernet cable, it may be a little inconvenient but there really is no other way to do this.
We also think that this entire process is a small price to pay when you consider the reliability and value we have gotten from this printer. Keep in mind that we created this problem because we kept swapping out the router in our network. Had we not been using an Apple router in the beginning, or if we had changed the IP range of the router to the more common 192.168.1.xxx range, this may never have been needed. We have been using this printer for years with no issues.
That said, having these instructions available will save you a lot of time and frustration in managing this, or similar style Brother printers.
What wireless printers do you use and how easy is the wireless set-up process for it? Why not join the conversation by adding your comments below.
If you liked this article, please consider sharing it with your friends and leaving a comment below.
Also, don’t forget to “Like” us on Facebook and “Follow Us” on Twitter.
APPLE TECH TALKER